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How We Protect Your Privacy

When you open an account with asia hoki77, your personal information — from your login details to your withdrawal history — stays secure with us.

Account data encryptedPayment info protectedYour control, your choice
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asia hoki77 How We Protect Your Privacy
REACH OUR TEAM

How to Contact Us About Your Privacy

Live Chat Support Open a chat with our support team from your account dashboard, Monday to Sunday, 08:00–23:00 UTC+7. They can answer questions about your data, help you request access, or walk you through privacy settings.
Email Privacy Request Send a formal data access or deletion request to our privacy team. Include your account username and the specific information you want to review or modify. Responses arrive within 5 business days.
Account Privacy Dashboard Log in, go to Settings > Privacy & Security, and review what data we hold on file. You can update your name, address, phone number, or email directly from this panel without contacting support.
HOW WE PROTECT YOU

Data Security and Retention Inside asia hoki77

Encrypted Payment Data

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted end-to-end and never stored on our servers. Only transaction confirmation codes are kept for withdrawal verification and account reconciliation.

Account Login Security

Your password is hashed using industry-standard encryption. We never ask for your password via email or chat. If you forget it, reset via your registered email or phone number, which we verify before processing.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your game preferences, and detect suspicious account activity. You can manage cookie settings in your browser; disabling them may affect lobby navigation and game load speed.

Data Retention Timeline

We keep your account information for as long as you hold an active account. After you close your account, we retain transaction records for five years to comply with financial regulations, then delete other personal data.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers), game studios whose titles you play, and regulatory bodies where local law requires it. We do not sell your information to marketers.

Request Account Changes

To update your name, email, phone number, or withdraw your data consent, go to Settings > Account Details or contact support. Changes take effect within 24 hours; withdrawal requests are processed within 5 business days.

Privacy Policy FAQ

We collect your full name, date of birth, email, phone number, and residential address for identity verification and regulatory compliance. When you make a deposit via DANA, OVO, GoPay or QRIS, we log the transaction amount and timestamp but not your payment credentials. Your game history, account balance, and withdrawal records are stored separately for account management.

Your location helps us comply with local banking and gaming regulations, but it does not change how we protect your data. Players in Makassar, Denpasar and other Indonesian regions access the same encrypted servers. Your IP address is logged for security purposes and to detect account takeover attempts, but is not shared with third parties.

Transaction history (deposit and withdrawal records) is retained for five years to satisfy financial audit requirements. Your personal details—name, email, phone—remain on file as long as your account is active. Once you close your account, we delete non-transaction personal data within 30 days.

We share only your username and session ID with game providers (studios that operate Live Casino, Fortune Mouse, Crash Games and other titles in our lobby) so they can verify your bets and payouts. We never share your payment details, phone number, or email with game studios. We do not sell or lease your data to advertisers or third-party marketers.

Contact our support team immediately via live chat (Monday–Sunday, 08:00–23:00 UTC+7) or email. We will reset your password, review recent login activity, and check for unauthorized transactions. If fraud is detected, we investigate and restore funds where applicable. Change your password regularly and never share your login details.

Log in to your account and go to Settings > Privacy & Security > Download My Data, or email our privacy team with your username. We will compile your account registration details, game history, deposits, withdrawals, and any communication records within 5 business days and deliver them as a secure file.

Yes, we use cookies to keep you logged in, track your game preferences, and alert you to suspicious login attempts. You can manage cookies through your browser settings, but disabling them may slow down lobby loading and prevent you from staying logged in across sessions. Essential security cookies cannot be disabled.

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